Here’s What Happened: We were using Hostinger under the assumption that, as a managed hosting provider, they were responsible for securing the server and ensuring its integrity. However, without any prior warning or investigation, our account was abruptly suspended for alleged phishing activity.
We had no idea about any phishing attack. We never engaged in such activities, and if our server was compromised, it was their responsibility to prevent it.
Instead of helping us secure the server, they accused us and immediately took down everything.
They refused to provide proof of the alleged phishing attack, despite multiple requests.
They denied us access to our own data, even for non-suspended domains, which is completely unacceptable.
This sudden suspension caused irreversible damage to our business, resulting in financial losses exceeding $200,000.
Why This is a Serious Issue: Managed hosting means the provider is responsible for security – If a phishing attack happened, it should have been detected and mitigated by them, not used as an excuse to take down an entire account.
No proof was provided – We repeatedly asked them to show us evidence that we were responsible for phishing, but they ignored our requests.
Data loss is catastrophic – Losing all our data without warning, with no access to backups, has crippled our operations. A responsible hosting provider would at least allow users to retrieve their own data.
This could happen to anyone – If they can do this to us, they can do it to any customer, shutting down accounts arbitrarily and refusing to return essential data.
Final Warning to Other Businesses: If you are using Hostinger or considering them, BEWARE. This company will suspend your account without proof, block your access to critical business data, and refuse to provide backups, leading to devastating losses. DO NOT TRUST THEM WITH YOUR BUSINESS.
We are taking legal action against them for this negligence and urge others who have faced similar issues to speak up. If you’re running a serious business, choose a reliable hosting provider that actually protects your data instead of destroying it.
Has anyone else faced something similar? Let’s expose these irresponsible practices before more businesses suffer.
Ticket ID: #225645